Jenona
Conversations that create loyal customers.
delivers reliable inbound & outbound call center services with empathy, speed, and measurable results.
Who We Are
Jenona is a modern call center company based in Belgrade, dedicated to helping businesses connect with their customers effectively. With a focus on professionalism, empathy, and measurable results, we provide inbound and outbound support, multichannel communication, and technical assistance.
Our Mission
We believe every conversation matters. Our mission is to turn each call, message, or interaction into a positive customer experience that builds trust and loyalty.

Services

Flexible, scalable call center solutions tailored to your goals—customer care, sales, and everything in between.

  • Inbound Call Handling
    Customer inquiries, orders, FAQs, account assistance, IVR routing, peak-time overflow.
  • Outbound Campaigns
    Lead generation, qualification, win-back, surveys, NPS/CSAT, feedback collection.
  • Technical Support
    Tier 1 troubleshooting, guided setup, product usage, escalation management.
  • Complaints & Case Resolution
    Empathetic handling, structured workflows, root-cause tracking, satisfaction follow-ups.
  • Multichannel Support
    Phone, chat, email, socials—consistent tone of voice and unified reporting.
  • 24/7 & Multilingual
    Always-on teams, multiple languages on request, flexible staffing & scheduling.
Why JENONA
  • Customer-Centric by Design
    Empathy first, resolution always.
  • Scalable & Flexible
    Rapid ramp-up for campaigns and peak seasons.
  • Data-Driven Quality
    Transparent KPIs, QA scorecards, continuous coaching.
  • Secure & Compliant
    GDPR, role-based access, audited processes.
  • Experienced Teams
    Trained agents, proven supervisors, mature playbooks.
Our Vision

To be recognized as a trusted partner for businesses across industries, offering reliable customer support that helps brands grow stronger relationships with their clients.
Our Approach
  • Discover
    Goals, volumes, channels, tools, KPIs.
  • Design
    Scripts, knowledge base, workflows, SLAs.
  • Train
    Recruiting, role-play, product & compliance training.
  • Optimize
    A/B scripts, handle-time and FCR improvements, VOC insights.
Careers

Join Jenona!
We value clear communication, teamwork, and growth.
Open roles: Call Center Agent, Team Lead, QA Specialist, Trainer.
Contact us:
Phone: +381 65 816 9331
Email: office.jenona@gmail.com